Nestor De Avila

Hello Nestor, Thank you for your message, and apologies for the delay in getting back to you. Yes, we can accommodate the requests you mentioned, and we have already started preparing this for you. Since we understand that you and your family are currently resting, we do not want to disturb you by carrying out extensive cleaning or maintenance around you. Instead, we are currently preparing another apartment of exactly the same type as your current apartment specifically for your family. It is undergoing a complete deep cleaning and inspection under supervision. We are addressing the bedding, mattress, floors, kitchen, furniture and the other points you raised so that everything can be checked properly before you move. Once it is ready, you are absolutely welcome to inspect the apartment first. There is no obligation to move until you have seen it and are comfortable with its condition. We will also make the transfer as easy as possible for you and your family. Regarding the bedding requirements you mentioned, we are also taking those into consideration while preparing the apartment. We want to make this as easy as possible for you, especially after the inconvenience you have already experienced. For clarity and to make sure everything is properly documented, I would appreciate it if we could keep our communication directly with me here through the Airbnb message thread. I will personally follow the case with you from this point forward. Once the apartment is ready, I will update you here so you can inspect it. Regarding your proposal concerning the complimentary nights and possible extension, let us first get the apartment prepared and approved by you, and then we can finalize that arrangement together here through Airbnb. Thank you for giving us the opportunity to make this right.

Dear Nestor, Thank you for sharing the photos and explaining your concerns. We sincerely apologize that the accommodation was not presented to the standard that you expected, particularly after a long journey with your family and children. The points shown in the photos should have been addressed before your arrival, and we also acknowledge that our follow-up after relocating you should have been faster and better coordinated. When you first reported concerns regarding the original apartment, we arranged another apartment for you immediately. We would now like to offer you two clear options so that the situation can be resolved fairly and without any further delay. Option 1 – Ending the stay If you no longer feel comfortable continuing the reservation, please confirm through the Airbnb message thread that you wish to end your stay and check out. We will confirm to Airbnb that, as a goodwill resolution, we approve a full refund of the entire reservation, including the night already occupied. Please wait until Airbnb confirms the refund arrangement in writing before the cancellation is finalized, so that the refund can be processed correctly. Option 2 – Continuing the stay If you are willing to give us the opportunity to resolve the situation, we will make the first three nights of your reservation—August 27, August 28, and August 29—completely complimentary. In addition, we will immediately arrange for a housekeeping supervisor and maintenance team to: * Review every point you have reported. * Complete the required cleaning and maintenance. * Reinspect the apartment with you once the work is completed. You may then choose either to remain in the current apartment or to return to the original apartment, which has now been re-cleaned and corrected. Our intention is not to argue about the individual details. We understand that the overall experience has caused you and your family inconvenience, and our priority is to resolve the situation quickly and fairly. Please confirm which option you prefer, and we will act immediately. Kind regards, T Vacation Rental Team

Hi Nestor We’re really happy to have you with us at Travelholic ♡ Your stay at Blue & White 2BR Apt for 5, 2 Baths, New Cairo is confirmed and we’re looking forward to hosting you. ➡ Check-in: 27.08.2026 from 13:00 - 23:00 ⬅ Check-out: 11.09.2026 until 11:00 ℹ Check-in is handled by our friendly 24/7 reception team on-site ⚑ Location: https://maps.app.goo.gl/aJDsEeHEfXwnzCsw5 --- To make your arrival smooth, please complete your online check-in here: (It only takes a minute and helps us prepare everything for you) ⏰ Please let us know your expected arrival time so we can better prepare for your check-in and make your arrival as smooth as possible. --- ☑ Quick House Rules: ❌ No parties, events, or loud music ❌ No visitors are allowed inside the unit ⛔ No drugs or hard drinks allowed ⚠ For Egyptian or Arab couples/groups, an official marriage document is required upon check-in (as per local regulations) ✔ Pets under 10kg are allowed with an extra fee ✨ One complimentary housekeeping service is available upon request --- ⭐ Optional Services: ✈ Airport pickup available for 20 USD ⛽ Car with driver available for 2500 EGP/day Let us know if you’d like us to arrange any of these for you. --- We truly appreciate your cooperation in respecting these rules to ensure a comfortable and safe stay for everyone ♡ If you need anything before your arrival, feel free to reach us anytime: ☎ WhatsApp (recommended) or Call: +20 111 222 0844 See you soon ✨ Travelholic Team Homes, not rooms.

Definitely dear